Consulting and support

Business success is often determined by the ability to adjust quickly and react to new market demands. Information systems are becoming a more important part of any business, and often IT is the key component. Therefore, IT systems cannot be static, built once, and remain the same forever. An information system that is quickly adaptable to new demands is one of the most important competitive advantages today.

Our company, Ivelum, offers a range of services in support and development of information systems, including growth and development of software functionality, adjustment to new requirements, server and infrastructure maintenance, integration with third-party systems and related work.

Ivelum has substantial experience in IT support of various kinds, including business automation systems, and intra- and Internet systems. Dozens of companies trust us, and we do everything we can to justify that trust.

Our Advantage are:

• Good work and management practices. A personal manager for your project is always ready to discuss any problems that may appear, offer optimal ways to solve them, and provide you with estimates of cost and time needed. All tasks are registered in our company's task management system, and we open direct access to it for our clients. This software system makes control and management of the project much easier, allowing you to control the status of any task at any point in time, set task priorities, and receive automatically generated reports detailing work that has already been performed.
• Guaranteed quality. All modifications to your system are tested and test-run on our equipment in staging/test configuration before they are put on a production system. After initial operation, we test the updated system again. Any work involving software development or upgrade is backed up with a 1-year license that is free of charge to the client.
• Minimal Downtime. We care about an uninterrupted, smooth run of your company's business and take all measures necessary to make your IT systems work 24 hours a day, 7 days a week, even during system upgrades. We have extensive experience in updating systems "on the fly" and avoiding downtimes altogether, or minimizing downtime as much as possible.
• Transparent charging policy. We charge for work in support of IT systems directly, i.e. according to labour needed. We avoid any subscription fees or hidden costs. As our client you will receive an estimate before work on the task is started, which lets you estimate business viability of the job in question. In complex cases the personal manager of your project from Ivelum will always offer several alternatives and will help you select an optimal solution.

Need more info? email us or call the head office.